Birger Jarlsgatan 22,
    114 34 Stockholm,


    5799 Fontanoso Way
    San Jose,
    CA 95138, USA


    F17, jianke bLDG, No.75,
    South wanping road,
    Shanghai, China 200031

  • Australia OFFICE

    PO BOX 1019,
    Brookvale NSW 2100,

Got an issue need sorting out? We’re here to help.

We’re an approachable bunch here at PicoBong. If you would like to voice any questions, comments or concerns, simply fill out this form, and send it our way. Once received, a member of our customer care team will get back to you as soon as humanly possible.

For press and marketing inquiries, shoot an email to pr@picobong.com.

To get in touch with our sales team, drop them a line at sales@picobong.com.

Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period.

Warranty Conditions

PICOBONG products are of the highest quality and come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, PICOBONG extends the warranty appropriately. PicoBong toys are intended for adults only. PICOBONG warrants its toys for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify PICOBONG during the warranty period, PICOBONG will, at its discretion, replace the toy free of charge.

The warranty covers working parts that affect the function of the toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the toy (or its accessories) will void the warranty.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

Toys under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to PICOBONG carriage paid. Shipping costs are non-refundable.

This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your toy, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact customercare@lelo.com

Access to picobong.com

picobong.com is provided and managed by LELOi AB (trading as LELO). Any references throughout this website to PicoBong / we / us / our, are hence to LELOi AB.

Access to picobong.com is open to the general public and is free of charge, provided you do not choose to make use of our online shop. Your access to this website may be suspended or terminated at any time.

Before using the PicoBong website or purchasing any goods online, you should carefully review all the legal information governing your access. By using this website, you agree to comply with these terms, including the privacy policy, and, when you make an online purchase, the purchase info. We reserve the right to modify these terms from time to time at our sole discretion.

Links to / from other websites

PicoBong does not, by linking to other websites, or by referring to any third-party information, practices or products of other parties, endorse those websites or products.

Any dealings or transactions arising from links found on this website are between you and the operator of the website in question. PicoBong will not be liable for any loss or damages arising out of any dealings or transactions that may occur.

No linking to this website is permitted without prior written authorisation from PicoBong.


The products on offer through this website are representative of the PicoBong collection. Where applicable, PicoBong products are protected by patent(s) and / or by registered design(s). The designs and colours of the products shown on this website may be changed at our sole discretion.

Not all products shown on this website are available through all PicoBong retailers.

You may not distribute, resell or stock any PicoBong products, unless specifically authorised under contract by PicoBong/LELO/LELOi AB to do so.

Online Contract Information

The European Union Directive 2000/31/CE on the subject of electronic commerce states that:

“Placing an order online implies that the client accepts to be engaged in a contract, and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions.”

PicoBong goods purchased from this website are supplied by LELOi AB (trading as LELO), a company registered in Sweden, with business registration number 556631-6708 and with offices on Birger Jarlsgatan 22, 114 34 Stockholm, Sweden.

Your placing of an order online represents an offer to purchase goods as indicated by you, but is not binding on us until you have been notified by email that an order is accepted. This means that if goods shown on this website are unavailable, incorrectly priced or otherwise incorrectly described, LELO shall not be obliged to sell you those goods. A contract shall be deemed entered by both parties when you receive notification that LELO has confirmed and accepted your order.

In addition to offering our products for sale via this website, our products are sold through select retailers worldwide. Prices on the website will generally reflect the prices offered through our retailers. However, prices on the website may differ to those of a retailer, due to: (i) special offers on the website or from retailers, (ii) individual retailer price strategies, (iii) currency fluctuation. As such, prices cannot be guaranteed and may be changed at our discretion.

Limitation of Liability

This website and its contents are provided on a 'as is' and 'as available' basis. We make no representations or endorsements of any kind, express or implied, including, but not limited to, warranties of freedom from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, or any other implied warranties arising from related dealings, usage or trade.

We do not warrant that the information contained on this website is accurate or complete, that this site is error-free or that any errors will be corrected. You agree by using this website you are doing so at your sole risk, that you assume full responsibility for all loss of data and / or costs associated with any servicing or repairs of any equipment and / or software that you use in relation to this website. PicoBong shall not be responsible or liable for any damages, of any kind, arising out of or caused by your use of this website.

PicoBong shall in no event be liable for any direct, indirect, punitive or incidental damages arising out of or in connection with the use, inability to use or performance of the information or products on this website. We shall be under no liability for any delay or failure to deliver products or otherwise meet any obligation put forth here if the delay or failure is in full or in part caused by circumstances beyond PicoBong's reasonable control.

You agree to indemnify and defend PicoBong, its affiliates, directors, employees and shareholders from any and all claims, damages, losses and expenses that may arise from your use of the information or products on this website and / or the website itself.

Copyright Notice

All content on this website, including text, images, graphics, designs, products and source code are copyright © LELOi AB 2011 (LELO). All rights reserved.You acknowledge and agree that the material contained within this website is for your private, personal and non-commercial use only. Should you copy any material from this website, you do not obtain any right, title or interest to any such material. You agree not to reproduce (except for your personal use), publish (except for downloadable media or PR materials), transmit, distribute, display, remove, delete, modify or create derivative works from any of the materials contained on this website.

These restrictions do not apply to downloadable media or PR materials provided for use in the manner specified.